Need to return or exchange the product, no worries, write an email including your order number and the product name to Info@raxedo.com
Returns or exchanges are possible within 7 days after receiving the goods and products, but only limited to applicable returnable products. Items that are listed with a discount of 50% or more are not allowed to request for return or exchange and Items having a discount of 49% or less are eligible for refunds and exchange. Please keep in mind that any shipping or cash on-delivery charges are not eligible for a refund.
For returning and exchanging an item, the courier partner will pick up the return or exchange products within 2-3 working days after the user requested the returned item will be transported to our warehouse, where we will process a quality check on the returned products which takes 7-10 days. The product must not be used, or worn, and have its original tags attached. Worn or damaged products are not accepted and once the return request is processed, the return will be initiated as soon as possible
After passing the quality check, the full amount will be refunded as a store credit/coupon code. Most importantly note that shipping or cash on delivery charges are non-refundable.
There will not be any additional charges for exchange orders. In the case, where new order costs less, the user will receive a Coupon code for the rest of the balance amount. The exchange of the product size is subject to the availability of the product sizes.
If you need to cancel your order, please write an email to info@raxedo.com with your order number and reason for canceling the order. Note that orders are only allowed to be cancelled before they are dispatched. Once the item has been dispatched, it cannot be canceled. When you request to cancel the order before receiving a shipping notification email, your cancellation request will be processed the next working day. If your order has already been dispatched, we will attempt to cancel it, but the shipping charges will not be refunded.
You can get in touch with us about any issues with our customer support at info@raxedo.com or send us a message on the chat window.
